Grievance Redressal
We're committed to resolving your concerns
Our Commitment
At Homely Bazaar, we are committed to providing you with the best shopping experience. If you have any concerns or complaints, we have a dedicated grievance redressal mechanism to address them promptly and fairly.
Grievance Officer
In accordance with the Information Technology Act 2000, Consumer Protection (E-Commerce) Rules 2020, and IT Rules 2021, we have appointed a Grievance Officer:
Grievance Officer Details
Name: Yanamala Srinath
Designation: Grievance Officer
Email: grievance@homelybazaar.com
Phone: +91 7330687194
Address: 3rd Floor, No.402-B-ITF, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru 560039
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
How to File a Grievance
- Email your complaint to grievance@homelybazaar.com
- Include your order ID, contact details, and detailed description
- Attach relevant documents or images if applicable
- You will receive an acknowledgment within 24 hours
Resolution Timeline
- Acknowledgment: Within 24 hours
- Initial Response: Within 48 hours
- Resolution: Within 15-30 days depending on complexity
Escalation
If you are not satisfied with the resolution provided, you may escalate to:
- National Consumer Helpline: 1800-11-4000
- Consumer Forum in your jurisdiction
- Online Consumer Complaint Portal: consumerhelpline.gov.in